1. Do you offer free shipping?
We offer free shipping for orders Php 1500 and above. However if you wish to expedite your order within metro manila, an additional 140 or 200 will be added to your final bill regardless if you reach Php 1500. This is considered as a special request.
2. Who is your delivery service?
We have plenty of couriers depending on your location, our courier might call you within the day of delivery so please make sure to have your registered mobile phone nearby in case they call. Our delivery service cannot promise a time period since they follow a route sheet within your area. Please bear with us.
3. How many times will they deliver my product?
Our delivery partner will attempt 2-3x before considering your order as cancelled. Once failed, your address and name may be included in the blacklist of COD.
4. How do I track my order?
Please email us at firstname.lastname@example.org for your order updates, provinces and remote areas especially in Mindanao can take more than 10 days.
5. I was delivered the wrong item.
Please email us asap at email@example.com for immediate action, rest assured we will do our best to correct this mistake.
6. How many days should I receive my order?
Cash on Delivery
Metro Manila : 2-3 Business Days
Provinces : 3-12 Business Days